Shipping Policy

Website: https://novelspell.com

Company: Frostwave Labs Inc.

Contact: info@novelspell.com

Address: 2967 Dundas St. W. #992, Toronto, ON M6P 1Z2

Jurisdiction: Ontario, Canada

Effective date: 2026-09-23

This policy explains where physical orders ship, how production and transit times work, what shipping costs include, and how to resolve delivery problems.

1) Fulfillment and ship-from locations

Physical orders are produced and fulfilled by Lulu. Lulu assigns a production facility based on the order and delivery destination, so the ship-from location can vary.

2) Destinations and availability

Physical delivery is available only to destinations for which Shopify checkout presents a Lulu-supported shipping service.

If a physical delivery option is not offered for your address at checkout, we cannot accept a physical order for that destination. Digital products do not require shipping.

3) Production and handling time

Physical items are printed after you order. Production normally takes 3–5 business days before the order ships. Weekends, holidays, address corrections, production review, and unusually high volume may extend this time.

4) Transit time and delivery estimates

Available carrier services vary by destination. Any transit estimate shown at checkout begins after production and depends on the service selected.

Production time and carrier transit time are separate. Delivery dates are estimates, not guarantees, unless applicable law requires otherwise.

5) Shipping cost

Available shipping services and their complete cost are calculated for the order and destination and shown at Shopify checkout.

The complete shipping charge is shown before you submit payment. We do not add an undisclosed shipping charge after checkout.

6) Tracking

We use trackable shipping services. Tracking is sent to the checkout email address after the carrier receives the order. Tracking can take time to show its first scan.

7) Custom novel paperbacks

A paperback added to a custom novel is printed only after the novel has been written and delivered and its print files have passed the printer's checks. The production and transit times in this policy start from then, not from your order date. Until the paperback is sent to print, you can contact us to change its delivery address or to cancel it. For these paperbacks, that longer window replaces the short production hold that applies to other physical orders.

8) Customs, duties, and import charges

Orders crossing a border may be subject to import taxes, duties, or carrier charges imposed by the destination. Unless checkout expressly states that a charge is included, the recipient is responsible for charges collected by the destination or carrier.

9) Address changes and cancellation

You are responsible for providing a complete and accurate delivery address. Contact info@novelspell.com immediately if it needs to change. We hold physical orders for approximately 2 hours before production, but an address change or cancellation is possible only before production starts.

10) Lost, damaged, or incorrect deliveries

If tracking does not update, the carrier's delivery window has passed, or the item arrives damaged, defective, or incorrect, contact info@novelspell.com with your order number and the details. For visible damage or a print defect, include photographs when practical. We will offer the resolution available under our Refund Policy, without charging you to correct our fulfillment failure.

11) Contact

Shipping questions and delivery problems: info@novelspell.com