Refund Policy

Website: https://novelspell.com

Company: Frostwave Labs Inc.

Address: 2967 Dundas St. W. #992, Toronto, ON M6P 1Z2

Jurisdiction: Ontario, Canada

Effective date: 2026-08-03

We want you to feel confident trying what we sell. This policy explains our 90-day satisfaction guarantee, cancellations, returns, replacements, and refunds.

1) 90-day satisfaction guarantee

You may ask for a full refund within 90 days after the item is delivered. This guarantee covers both defective items and a change of mind. Opening, reading, or downloading an eligible item does not by itself make it ineligible.

To start a request, email [email protected] with your order number, the item, and whether you prefer a refund or replacement. We aim to reply within 2 business days. Do not post anything before we provide instructions.

2) Eligible condition and fair use

Eligible physical items may be new, opened, or read. Damaged, defective, misprinted, misbound, incorrect, and lost items are eligible. Digital items remain eligible after download.

We may manually review repeated, abusive, or clearly fraudulent requests. A manual review does not reduce rights that cannot be limited by applicable law.

3) Digital products

Digital products are covered by the same satisfaction guarantee, including after the files have been delivered or downloaded. A refund may disable future access to the refunded download where the delivery platform supports it. You do not need to return or delete a file before contacting us.

4) Physical products and return method

We normally do not require you to post the item back. If we do require a return, we will provide the instructions and label. You will not pay return shipping. We do not charge a restocking fee.

For damage, a print defect, or an incorrect item, we may ask for photographs so we can resolve the problem and pursue the fulfilment claim without making you ship the item unnecessarily.

5) Refund amount and timing

Approved refunds are sent to the original payment method. We process them within 10 business days after approval. Your bank or payment provider may take additional time to apply the credit.

This commercial guarantee does not delay any refund deadline required by applicable law. Where the law requires an earlier refund, the earlier deadline applies.

For a change-of-mind or preference refund, original outbound shipping charges are not refunded. If the item is damaged, defective, incorrect, lost, or affected by our delivery failure, the approved refund includes the original outbound shipping charge for that item.

6) Cancellations

Contact [email protected] as soon as possible. A physical order can be cancelled only before production begins. We hold physical orders for approximately 2 hours before releasing them to production, but we cannot guarantee cancellation if production has already started.

A cancellation request made after production starts is handled under the 90-day satisfaction guarantee after delivery.

7) Bundles

For a bundle containing digital and physical items, we resolve each part on its own facts. A problem with one part does not automatically cancel or duplicate the part that was delivered successfully. Tell us whether you want a refund or replacement for the affected part or for the complete bundle.

8) Your legal rights

This policy is in addition to rights and remedies that cannot be excluded under applicable consumer law. Where local law gives you stronger rights, those rights apply.

Questions or requests: [email protected]